SHIPPING & RETURNS
It is our goal to ship all orders as quick as possible. All orders received will be shipped out the next business day. For orders received on Saturdays and Sundays, we ship out on Monday. Our default courier is via JRS Express-Standard Shipping which typically takes 3-4 business days. We also offer Express Shipping which takes 1-2 business days. Please see JRS website information for more details. When your orders have been shipped, we will send you a tracking number via email or SMS. If your order has not arrived after 5 working days, or if you need assistance with your order, please email us at firstname.lastname@example.org or message us via FB Messenger. We will try and locate the package and contact you as soon as possible. Click here for scope of delivery http://www.jrs-express.com/home/Scope?Length=4.
When you make a purchase online with GuappoGuappa, you will automatically get an order confirmation via email. You will also receive an additional email with your order tracking number as soon as your order has shipped. You may track your orders here http://www.jrs-express.com/home/Tracking?Length=4
Return & Exchange Policy
GuappoGuappa will provide a refund of any unopened and unused product within 7 days of delivery at the expense of the customer. We are not to refund any shipping charges.
If your item(s) arrive damaged, please notify us of the damage to your order within three (3) days from receipt. Please send us an email with your Order Number in the subject line or PM through Messenger, attach some pictures showing the damage. We will gladly shoulder the shipping cost for sending back to us the damaged items. We will also resend a fresh item to you at no cost.